After selling an item on eBay to then have it returned – broken and in an unusable state, eBay then demanded that I reimburse the buyer! When the laptop was posted it worked. The fan was broken but this was made clear in the description.
Instructions on what to press when the laptop first booted up were also provided in the description. So yes the laptop was knackered, but it worked, and off it went to the buyer.
I then get the buyer messaging me saying that something was rattling. There wasn’t when I posted it, which when I did it was wrapped up in foam sheets and a thick cardboard box.
A dispute was opened up on eBay by the buyer and after a few exchanges of messages it “escalated” to customer services making a decision which went in his favour.
Obviously I was displeased at this outcome but…
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